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Guest Screening | Damage Waivers | Security Deposits

Protect your properties. Earn more. Sleep easier.

Dtravel integrates with Truvi to provide automated guest screening, chargeable damage waivers, and up to $5M in protection so you can host with confidence.

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Guest screening

Screen guests before they arrive

Built into the booking flow, Truvi’s verification process helps stop bad actors before they book without adding uncessary friction to honest guests.

Automated ID verification

Fraud detection and checks

Seamless logic with zero friction

Avoid headaches and bad actors

Damage protection & guest flexibility

Manage risk with damage waivers or deposits

Give guests the choice to secure their stay with a refundable deposit or a non-refundable damage waiver. You stay protected and earn more on every booking.

Let guests choose

Give guests the option to secure their stay with a refundable deposit or a damage waiver.

Customize protection amounts

Choose the protection level per listing so each reservation has the right coverage.

Smart pre-authorized holds

Use pre-authorized credit card holds instead of upfront charges — easy and friction-free.

Earn more from every booking

Damage waivers create recurring revenue on stays with no incidents, boosting income.

Easy claims, fast payouts

Submit claims up to 48 hours after checkout and get reimbursed if anything goes wrong.

Full control at the listing level

Configure requirements for each property: set rules, amounts, and protection types.

Damage Protection Plan

$5M Damage Protection Coverage

For extra peace of mind, you can opt into Truvi’s protection plan—offering up to $5,000,000 in coverage per incident and a streamlined, host-friendly claims process.

Up to $5,000,000 coverage per incident

Fast, easy online claims process

Claim support from the Truvi team

Enable protection only on the listings you choose

Only pay when you get a booking

FAQs

Have risk management questions?

Learn how Dtravel offers flexible protection for every stay. Less risk, more peace of mind.

Who is Truvi?

Truvi (previously "Know Your Guest" by SUPERHOG) is a risk management platform for the vacation rental industry that helps property managers and hosts reduce the risk of problematic guests, property damage, and fraudulent bookings through guest screening, ID verification, and damage protection.

How does guest screening work?

Guests provide ID and complete a verification process before booking, helping reduce risk.

Can guests see if they're being screened?

No. If a prospective guest does not pass screening the booking will not take place unless you manually accept it. Doing so, however, would void any damage protection plan you have in place.

Can I customize my damage waiver amount?

Yes. You can set your own waiver amount or choose to require a refundable deposit.

Do I need to purchase the $5M protection plan?

The $5M Damage Protection Plan is completely optional and can be added on per listing basis within the Dtravel dashboard. 

What happens if a guest causes damage?

You can submit the claim process through Truvi (previously SUPERHOG), who will handle the resolution process on your behalf.

Do I need to handle claims manually?

No. Truvi (previously SUPERHOG) manages the claims process so you don’t have to.

Does this replace a traditional damage deposit?

The Damage Deposit functionals similarly to a traditional damage deposit.

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Manage direct booking risk like a pro

Grow your direct booking business with confidence. Create an account to get started.

Start for Free

Get Started

Manage direct booking risk like a pro

Grow your direct booking business with confidence. Create an account to get started.

Start for Free